Customer Education Articles

Keeping a regular blog can be especially valuable for service companies

Make sure the customer’s thinking lines up with yours before a job begins. Otherwise you could be paying the price in lost revenue and a damaged reputation.

Contractor operates three divisions that offer everything from sandblasting to pipeline inspections to hydroexcavation.

Women in Wastewater Roundtable — a candid conversation and learning opportunity

Between equipment, manpower and unusual circumstances, not all residential drain cleaning jobs are the same. Do your prices reflect the true cost of the services you provide?

Peace of mind and trust should be just as much a part of your services as your sewer and drain cleaning expertise.

Selling your commercial clients on a routine checkup provides stability for your drain cleaning business while offering the customer peace of mind

Successful projects don’t lose money. Here’s how to overcome a few trenchless trip-ups.

If you know a client is lying or behaving badly, suck it up and fire them. Dig into these 7 easy ways to manage those hard-to-handle customers.