Entries Tagged Customer Education

Are you always on the same page as your customer when it comes to your lateral lining jobs? Consider this story from...

AIMS/PVIC LLC has achieved dramatic growth since the company was founded in 2005, and the ability to offer customers a wide array...

“I want to talk to the man in charge.”Even in the 21st century, that’s a question many wastewater companies still get when...

Determining when to charge additional fees for drain cleaning services vary throughout the industry. Explaining extra charges to the customer presents an...

Professional sewer and drain cleaning companies have more duties than they realize when it comes to home and commercial pipe repair. While...

You’ve undoubtedly received an emergency call from a desperate restaurant manager or business owner in a panic over their clogged drainline. For...

Trenchless rehabilitation techniques have become a generally accepted solution for most mainline sewer and storm system pipeline repairs, which means it’s even...

Nobody wants to deal with unhappy, difficult or angry customers. However, in most cases the company representative taking an angry call is...

Are you looking for a way to get a message to the public about your utility? Or about the services you provide?Don’t...

Drain cleaning contractors all have a story to tell, whether it’s about the ring you recovered from a drainline or the pro...

Offering a wide range of services that includes everything from excavation and directional boring to drain cleaning and waterjetting, Lovett Services knows...

New York City Department of Environmental Protection (DEP) Commissioner Carter Strickland and American Water Resources (AWR) President Malcolm D. Conner announced the...

One of the first things I learned about business came from a retired ITT Corp. specialist who took control of a company...

Pat Grogan got off to a fast start with his plumbing business in 2005, growing at a pace that far outstripped his...