Entries Tagged Communication

Customer: Hi, I’m having a problem with my bill. I’m being charged $50 more than what I expected. Could someone please help? I’m...

The next time your company decides to launch a new initiative, you could use facts and figures and charts and graphs to...

It’s been a heck of a year. You’re probably tired. And the last thing you want to think about is what’s next....

People are visual. This idea hit home when I was in college and took an advanced marketing class that featured an individual who...

Do you ever come up with your best responses an hour after a conversation has ended? Do you ever say to yourself...

Ben could hardly wait to set up his own business after years of working for a large company. Knowing the demographics of...

There’s a fascinating concept called knowledge blindness. Once you are an expert at something, you can’t imagine what it is like to...

Most people are told at an early age that if they have nothing nice to say, they should say nothing at all....

If you’ve been in the trades for a while, you’ve probably been asked to take someone under your wing and teach them...

The team is exhausted. They’re burned out, and I am too. I don’t know if we can recover. We’ve been working at...

Most of us have people who just rub us the wrong way. It’s part of human nature. You’re not going to like...

Even the best places to work can suffer from the occasional corrosive effects generated by drama queens, whiners, gossipers and bullies. But all...

There are many problems that can be solved through better communication. Teams that communicate well together tend to be more productive and find...

Employee engagement is always one of the biggest issues facing employers. As well it should be: Studies consistently show that disengaged workers...