In this industry, high-stress situations — like plumbing emergencies or unexpected drain blockages — can quickly escalate. Managing customer expectations during these...
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Navigating Customer Expectations During High-Stress Situations
Entries Tagged Communication
Editorial
Building a Proper Hydroexcavation Skill Set
The hydroexcavation sector is a rapidly expanding and popular method of excavation.
The ability to offer more accurate, secure and minimally intrusive excavation...
Online Exclusives
6 Soft Skills All Skilled Trades Workers Should Master
In the skilled trades industry, where the focus is often on technical skills and physical endurance, soft skills are sometimes overlooked. However,...
Editorial
How to Turn Difficult Conversations Into Growth Opportunities
“Another joy of adulting. I’ve got to have one of those thorny conversations. Not fun.”
Difficult conversations are inevitable at some point in...
Online Exclusives
Small-Business Response Guide Following a Customer Data Breach
It’s virtually impossible to run a small business in 2024 without maintaining a volume of sensitive customer data. Most notably, home-service companies...
Editorial
Sound Safety Solutions Come From Detailed Accident Investigations
Nearly all job site injuries and fatalities are preventable.
According to John Brengosz, loss control consultant for R&R Insurance in Waukesha, Wisconsin, a...
Online Exclusives
5 Tips to Get Customers to Open Your Emails
Not so surprising statistic according to online career networking site Zippia: nearly 350 billion emails are sent worldwide every day. But here...
Online Exclusives
Handling a Customer's Landscaping Post-Repair
I am convinced that not a single homeowner in the history of the world has ever paid attention to their plumber when...
Editorial
Fight Against Employee Burnout Begins With a Business’s Leaders
Business leaders often find themselves in the trenches, navigating through the chaos and driving their teams toward success. However, amid the pursuit...
Online Exclusives
5 Articles to Revisit in Honor of National Safety Month
“Culture of safety” is a phrase that gets used
a lot.
For a lot of companies, that term is a reality — safety is...
Online Exclusives
Mastering Project Bidding and Execution
The success of a job not only relies on technical skills but also on careful planning, efficient project management and accurate bidding.
Going...
Online Exclusives
5 Steps to Turn Negative Thoughts Into Positive Actions
Do you have a Negative Nancy or Toxic Tim that you’re keeping longer than you should? Would you let them go if...
Editorial
A Complacent Attitude Can Put Your Safety on the Job at Risk
What is complacency in the workplace? It can be defined as self-satisfaction, especially when accompanied by unawareness of actual dangers or deficiencies.
Complacency...
Editorial
What’s Sinking Your Employees’ Wellbeing?
The sinking of the Titanic stands as a tragic and haunting reminder of human fallibility. Surprisingly, the parallels between the Titanic disaster...
