Communication Articles

There’s a sweet spot between being personable with a customer and staying on the topic of the service call. Find it and you could establish the trust that gives you a customer for life.

Avoidance isn’t an option, but what you say and how you say it truly matters

Connecting employees to opportunities and roles that fit their strengths makes your company more productive

Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.

Be prepared to discuss pay rates when employees compare wages and come to you with questions

While the truth can hurt, everyone benefits from honest feedback

This is a business of delivering bad — and sometimes expensive — news to homeowners, so it’s vital to have their confidence first or risk losing their loyalty

Service calls are the perfect opportunity to educate homeowners and build relationships

Culture issues can be detrimental to a business, from higher employee turnover to a decline in customer service standards

Make sure you’re not hindering your business by committing these errors that can render your marketing efforts less effective than they should be

BoomNation is an attempt to address some of the hiring issues companies involved in blue-collar trades have

Customers don’t like price increases, but if you get the messaging right, you can usually avoid pushback and still retain their business

Regular one-on-one talks with crewmembers create a better work environment for everyone

With countless avenues available for people to communicate with your business, it can be challenging to keep up with all the messages and questions. But ignoring isn’t an option if you want to attract and retain customers.