Entries Tagged Communication

We’ve been doing quite a bit of reading on decision-making. It turns out that logic and facts aren’t always the best ways...

Professionalism is key in this industry. That probably goes without saying, but it’s worth emphasizing as it’s easier said than done. While...

It’s not often that you get a chance to rip off a customer a second time. I suppose that’s because most people...

Your employees and customers come to you for solutions all day long. Wouldn’t it be nice if someone could hand us similar...

Most workers dread performance reviews, which more often than not are tedious and nonproductive exercises. So imagine what jobs would be like...

Years ago, I got fired over problems that arose regarding an employee’s raise. So I may care a little more about what you should...

For a myriad reasons, many small-business owners don’t hold regular staff meetings. Furthermore, most who do don’t get the most they could...

Relationships matter — not only in your personal life, but in your business life as well. Start with the obvious point: Long-term...

One of your employees is acting weird. Typically personable and engaged, this guy suddenly seems distant and distracted. As the odd behavior adds...

No one enjoys conflict and confrontation. We all want to be liked and accepted, and very few of us enjoy hurting people’s...

Are you thinking about making some big changes in 2020? Good — change is necessary for growth. But have you thought about...

There is an app for everything, including your drain cleaning business. Field service management (FSM) software is practically a one-stop shop that includes...

Wouldn’t you love an “easy button” you could press to magically grow your revenue? Magic buttons don’t exist, but the next best...

Developing a workplace with a “culture of nice” sounds like a worthy goal for any organization. After all, who wants jerks for...