Communication Articles

Knowledge blindness could be hurting your team and business

The truth may hurt, but when delivered with compassion, everyone benefits

Training someone may seem fairly straightforward in theory, but if you want that training to actually stick, you have to give it more careful consideration

Keeping your team happy and productive during busy times requires keen observation and effective communication

Personality clashes are inevitable, but here are some steps you can take to make sure they don’t have a detrimental effect on your workplace culture

Few workplaces are total negativity-free zones, but you don’t want your company to suffer from a bad case of employee negativity

If employees feel disengaged from your organization, it’s time to restore the connection — with fierce transparency

Reason and facts aren’t always the best ways to reach customers and mold their perception of your business. Sometimes you have to find ways to tap into the subconscious things that affect decision-making.

It’s easy to say you want to maintain a professional image, but it’s more difficult to consistently do all the things that entails on a daily basis. Here are the approaches a few companies take to ensure customers are getting their best.

Perception is reality for customers, and clear communication will reinforce that you respect them and appreciate their business

Thinking about training as an algorithm can help your employees better understand the logic behind company processes and ultimately improve their job performance

Regularly asking for and receiving candid performance evaluations is a developmental tool every employee should master

It takes guts to approach the boss and ask for more money. Treat the request with respect, and follow these important steps before you blurt out a yes or no.