No employee, no human is infallible. The best companies understand this. They do their best to hire and train right so that mistakes are few and far between. Still, things can sometimes go wrong.
When they do, your first reaction may be to get frustrated and angry with the employee involved. But before you let your emotions get the best of you, step back and ask yourself these three questions:
#1 Do you have a clear system around the process during which the mistake was made?If you don’t have a system that shows exactly how to complete every single process and handle
