Communication Articles

My daughter was listening to music the other day and a song came on by Miranda Lambert called “The House that Built...

“They’re here, but they’re not here. My staff isn’t committed, and it’s obvious to me and to our customers. We’re in trouble.” “To...

Last month I talked about delegating things to employees. For some of you that might mean hiring a general manager to oversee things in...

Billionaire entrepreneur Richard Branson sent me an email a few years back. I had published an article about the time he gave...

Two-way radios have several benefits. Many crews rely on them to connect with team members or dispatch, but two-way radios also have...

Employer branding is the external perception of what it’s like to work at your company. It has always existed in some form,...

BoomNation recently announced a $5 million seed round led by Callais Capital. BoomNation is a new mobile app community connecting tradespeople with...

Running a service business requires excellent communication skills. From the time you receive the phone call to the time you're en route to...

It’s a rare workplace team that doesn’t have a resident slacker — that certain employee who always seems to shirk his or...

When I needed someone to head the new crew, I immediately thought of you, Tom. You learn quickly, you work hard, and you’re...

Service plumbing, or as it used to be called "jobbing," can be a frustrating ordeal. Day in and day out of various calls...

When I graduated from college, I took a job as an entry-level employee at a printing production facility. I worked hard, climbed the shop...

In the business world, it’s so much easier for managers to gloss over employees’ weaknesses or for employees to give some manager’s...

Jordan Bowles, owner of Drain Savers in Grand Forks, North Dakota, and featured in the February 2022 issue, emphasizes to his technicians...