Handling a Customer's Landscaping Post-Repair

Following an outside project, it’s important to be clear with customers on what to expect when restoring yards

I am convinced that not a single homeowner in the history of the world has ever paid attention to their plumber when they say, “Landscaping is not included.” 

You know the drill. You tell the homeowner both in writing and in person that once you replace the waterline, you’ll...

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