Running a service business requires excellent communication skills.
From the time you receive the phone call to the time you're en route to the customer, you should be in a positive attitude, calm, methodical, and have a warm smile when the time presents itself. Maintaining a good impression starts with your voice command. Be in a positive and helpful mood and smile when you first talk to a customer. Be sympathetic, calm and pleasant; you are there to help them get through a problem, not add to their worry. Don't give in to the urge to correct them over the phone
Soft Skills: Handling Customer Small Talk
There’s a sweet spot between being personable with a customer and staying on the topic of the service call. Find it and you could establish the trust that gives you a customer for life.
Jun 22, 2022 | by Anthony Pacilla |
