Business

Narrowing your focus and learning to delegate are key to building a successful business

If you’re working for a general contractor on a project, it’s important to be diligent to ensure your business is protected from things like unknown contract requirements or adjustments to the project schedule

In his work, Raymond Gray doesn’t shy away from what he doesn’t know. Instead he embraces it — seeking out help or learning new skills — all in the name of good customer service.

Don’t waste your time trying to attract customers with tactics based on outdated information. Here’s the latest about the types of marketing that people truly respond to.

Instead of dousing new employees’ excitement with ineffective onboarding, use data-driven techniques that boost retention rates

Getting better at navigating difficult conversations with employees makes you a better leader

It’s a good way to help customers take care of their property, but make sure you also guard your own interests when selling maintenance agreements

Pay matters to an extent but not as much as you think. The key to employee retention resides in the perks and benefits you provide that create a pleasant workplace.

If you lease some of your equipment to meet your operational needs, a usage-based structure rather than a traditional fixed-term option could be a smart way to go

A new year might have you thinking about implementing some changes to your business operations. Use these five tips to help it go as smoothly as possible.