When you started your business, you likely had a lot on your plate. What equipment to buy, how to find work, what...
Business
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Online Exclusives
10 Common Responses You Should Never Utter to Employees
We all overuse certain words and phrases. Myself definitely included: I’m guilty of ending sentences with “... so ...” when I’m not...
Online Exclusives
Do You Feel Confident About Your Retirement Plan?
The website www.manta.com conducted a survey of 1,960 small-business owners in 2017, and 34 percent of those surveyed said they don’t have a retirement...
Online Exclusives
12 Ways to Perk Up Your Website
A business’ website is everything from a 24/7 customer support center to a sales and marketing tool. Websites make a company discoverable...
Online Exclusives
Are You Speaking Your Customers’ Language?
There’s a problem in industries like ours, a problem that most contractors don’t even realize they have, and the result is costing...
Editorial
7 Tips for Budget-Friendly Marketing
Allocating marketing dollars can seem like an arduous and even dicey process to decide how much to spend annually and on what....
Editorial
Paying for Your Golden Years
How much does it take to retire?
Conventional wisdom once suggested if you could put aside a million dollars, you’d be set...
Online Exclusives
Fostering a Good Relationship Between Office and Field Staff
Do your office staff and field staff get along? If the answer is no, think about the daily stress that truth places...
Online Exclusives
Attracting New Business: Contractors Share Tactics for Building a Customer Base
When Robert Christman took over a Roto-Rooter business in Bloomington, Indiana, in 2003, he set out to significantly expand the company’s commercial...
Online Exclusives
Protect Your Business From an Economic Downturn
This is not an article about political prognostication or economic speculation. Rather, it’s about ensuring that your business is prepared for all...
Online Exclusives
How a Simple Thank-You Is Good for Business
If you’re grateful but don’t take the time to tell anyone, does it count? Maybe, but it’s a bit like clapping with...
Online Exclusives
Developing Loyal Employees
Yesterday, I was speaking to Jill (not her real name) who had been on extended sick leave. She was diagnosed with cancer...
Online Exclusives
Turn Your Business Around in 6 Steps
“This is stupid! I’m so frustrated! I’m just about ready to shut down my business!”
How many drain cleaners have thought this, in frustration,...
Editorial
Addition by Subtraction
Rex King Jr. — majority owner of King’s Sanitary Service in Bristolville, Ohio — made a game-changing move in 2016 when he...
Editorial
With a Little Help From Your Friends
It’s good to be part of a community, whether it’s your hometown, a profession, recreational group or something else. It’s good to...
Editorial
Going Lean
Sometimes a good, long look at how your company is operating, and what you could eliminate, can lead to more business.
Barry Wood,...
Editorial
Are You Covered?
The goal of any commercial insurance policy is to protect the golden goose that is your business and keep it laying eggs...





