Business

When Robert Christman took over a Roto-Rooter business in Bloomington, Indiana, in 2003, he set out to significantly expand the company’s commercial...

This is not an article about political prognostication or economic speculation. Rather, it’s about ensuring that your business is prepared for all...

If you’re grateful but don’t take the time to tell anyone, does it count? Maybe, but it’s a bit like clapping with...

Yesterday, I was speaking to Jill (not her real name) who had been on extended sick leave. She was diagnosed with cancer...

“This is stupid! I’m so frustrated! I’m just about ready to shut down my business!” How many drain cleaners have thought this, in frustration,...

Rex King Jr. — majority owner of King’s Sanitary Service in Bristolville, Ohio — made a game-changing move in 2016 when he...

It’s good to be part of a community, whether it’s your hometown, a profession, recreational group or something else. It’s good to...

Sometimes a good, long look at how your company is operating, and what you could eliminate, can lead to more business. Barry Wood,...

The goal of any commercial insurance policy is to protect the golden goose that is your business and keep it laying eggs...

Telephone customer service may look easy, but until you’re responsible for navigating the world of tough calls, it’s difficult to appreciate the...

Sometimes it seems like there isn’t any energy or time left after getting through the day’s jobs. Growing the company — whether...

Good cash flow for your business depends on invoices getting paid at a prompt pace, and there are a number of strategies...

A client of mine in the spa and pool industry expressed concern that his sales had grown stagnant. He was still advertising...

When pointing out a mistake made on the job, has an employee ever thrown it back in your face saying he or...

Entrepreneurs often use personal assets as startup capital and rely on their personal credit scores to secure startup loans. Once their businesses...

In too many businesses, challenging even the worst idea can quickly put you on the hot seat. It’s a shame because companies...

The road map for selling a small business can be tricky to follow. And reaching your next destination — whether it’s a...