When Robert Christman took over a Roto-Rooter business in Bloomington, Indiana, in 2003, he set out to significantly expand the company’s commercial...
Business
Displaying results 715-731 of 1339
Online Exclusives
Protect Your Business From an Economic Downturn
This is not an article about political prognostication or economic speculation. Rather, it’s about ensuring that your business is prepared for all...
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How a Simple Thank-You Is Good for Business
If you’re grateful but don’t take the time to tell anyone, does it count? Maybe, but it’s a bit like clapping with...
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Developing Loyal Employees
Yesterday, I was speaking to Jill (not her real name) who had been on extended sick leave. She was diagnosed with cancer...
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Turn Your Business Around in 6 Steps
“This is stupid! I’m so frustrated! I’m just about ready to shut down my business!”
How many drain cleaners have thought this, in frustration,...
Editorial
Addition by Subtraction
Rex King Jr. — majority owner of King’s Sanitary Service in Bristolville, Ohio — made a game-changing move in 2016 when he...
Editorial
With a Little Help From Your Friends
It’s good to be part of a community, whether it’s your hometown, a profession, recreational group or something else. It’s good to...
Editorial
Going Lean
Sometimes a good, long look at how your company is operating, and what you could eliminate, can lead to more business.
Barry Wood,...
Editorial
Are You Covered?
The goal of any commercial insurance policy is to protect the golden goose that is your business and keep it laying eggs...
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3 Ways to Satisfy a Disgruntled Caller and Get Off the Phone
Telephone customer service may look easy, but until you’re responsible for navigating the world of tough calls, it’s difficult to appreciate the...
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5 Strategies for Business Growth
Sometimes it seems like there isn’t any energy or time left after getting through the day’s jobs. Growing the company — whether...
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The Best Practices of Invoicing
Good cash flow for your business depends on invoices getting paid at a prompt pace, and there are a number of strategies...
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Can You Meet More of Your Existing Customers' Needs?
A client of mine in the spa and pool industry expressed concern that his sales had grown stagnant. He was still advertising...
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Help Your Business Run Smoothly With Written Policies and Procedures
When pointing out a mistake made on the job, has an employee ever thrown it back in your face saying he or...
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Ensuring Your Business Has Good Credit
Entrepreneurs often use personal assets as startup capital and rely on their personal credit scores to secure startup loans. Once their businesses...
Editorial
Ideas Are Meant to Be Challenged
In too many businesses, challenging even the worst idea can quickly put you on the hot seat. It’s a shame because companies...
Editorial
Start With the End in Mind
The road map for selling a small business can be tricky to follow. And reaching your next destination — whether it’s a...





