There’s no shortage of competition in this industry, especially for companies working in bigger markets. Sometimes customers have literally thousands of drain...
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Improve Your Customer Communication Skills
Sometimes lost in discussions about tools, techniques and emerging technologies are the many soft skills this industry requires. For example, properly communicating...
Editorial
Quality Work Done Right Builds Drain Cleaning Business
Russell Joe Jr. knows the value of quality work. He’s built his business around it.
“Like it says on my website, customers deserve...
Editorial
Contractor Goes All In with Ethical Inspection Assessments
Patrick Hooper’s inspection business began with a single question: “Who do you call if you want an honest, unbiased pipe evaluation?”
It only...
Editorial
Play a Bigger Role
We all face struggles and challenges. On a good day, you handle your business and move on. But we all have bad...
Editorial
Controlling Cash Flow
You completed your latest plumbing project on time, sent an invoice to your demanding client, and are eagerly awaiting payment ... and...
Editorial
Let Them Pay With Plastic
When Sean Dolan switched careers a few years ago and bought Sanitary Pumpers in Eagle River, Alaska, he made one change right...
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Bring in More Business With an Eye-Catching Truck Wrap Design
When Mark Treglia started up his plumbing firm in 2014 in Nevada’s Reno-Sparks metro area, about $17,000 of his initial investment went...
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Using Your Office Wall Space to Maximum Benefit
What if there was a silent, ever-present way to inspire and motivate your team, keep them on track and aligned with your...
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Develop a Business Exit Strategy
When you started your business, you likely had a lot on your plate. What equipment to buy, how to find work, what...
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10 Common Responses You Should Never Utter to Employees
We all overuse certain words and phrases. Myself definitely included: I’m guilty of ending sentences with “... so ...” when I’m not...
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Do You Feel Confident About Your Retirement Plan?
The website www.manta.com conducted a survey of 1,960 small-business owners in 2017, and 34 percent of those surveyed said they don’t have a retirement...
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12 Ways to Perk Up Your Website
A business’ website is everything from a 24/7 customer support center to a sales and marketing tool. Websites make a company discoverable...
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Are You Speaking Your Customers’ Language?
There’s a problem in industries like ours, a problem that most contractors don’t even realize they have, and the result is costing...
Editorial
7 Tips for Budget-Friendly Marketing
Allocating marketing dollars can seem like an arduous and even dicey process to decide how much to spend annually and on what....
Editorial
Paying for Your Golden Years
How much does it take to retire?
Conventional wisdom once suggested if you could put aside a million dollars, you’d be set...
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Fostering a Good Relationship Between Office and Field Staff
Do your office staff and field staff get along? If the answer is no, think about the daily stress that truth places...







