Business

Telephone customer service may look easy, but until you’re responsible for navigating the world of tough calls, it’s difficult to appreciate the...

Sometimes it seems like there isn’t any energy or time left after getting through the day’s jobs. Growing the company — whether...

Good cash flow for your business depends on invoices getting paid at a prompt pace, and there are a number of strategies...

A client of mine in the spa and pool industry expressed concern that his sales had grown stagnant. He was still advertising...

When pointing out a mistake made on the job, has an employee ever thrown it back in your face saying he or...

Entrepreneurs often use personal assets as startup capital and rely on their personal credit scores to secure startup loans. Once their businesses...

In too many businesses, challenging even the worst idea can quickly put you on the hot seat. It’s a shame because companies...

The road map for selling a small business can be tricky to follow. And reaching your next destination — whether it’s a...

Crews at Great Lakes TV Seal readily go to extremes to serve the company’s municipal customers, even if it means inspecting underwater...

Change is good. It’s a trite sentiment, but true nonetheless. The owners of both companies profiled in this issue made big changes...

Online marketing and offline marketing — two separate things, right? Well, yes and no. While the strategies, avenues, and techniques themselves are...

If you run a growing drain cleaning company, then you know this already: One of the biggest challenges is building a team...

To maintain a healthy cash flow in your business, it’s important to get client invoices paid on time — the sooner the...

When, if ever, should you pay for a customer lead? There is certainly no shortage of lead-generating services out there — all ready,...

This week is the time to celebrate the small business. Every year since 1963, National Small Business Week has been held to...

If you’ve been paying attention to your online presence and search engine optimization efforts, you already know that pay to play is the...

Everyone who starts or leads a business dreams of passing it along to the next generation. But few are successful in making...