SMS, often called text messaging, has been around since 1992. Since then, it has been flourishing as a communication medium between family...
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Online Chat and Text Programs Benefit Communication Efforts
Business
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Handling an Employee Resignation You Didn’t See Coming
Business leaders must be prepared for some employee turnover. Sooner or later, you’re bound to have an employee who leaves the company,...
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Don’t Plant Seeds of Doubt in Customers’ Minds
We’re living in a DIY age where how-to videos for just about anything can be found all over YouTube. Still, we won’t...
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Crafting Attractive Job Listings
Chances are good that you’re hiring. Part of the reason positions are so hard to fill in the plumbing and drain cleaning...
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Managing an Online Image That Appeals to Customers
“Why would I hire a contractor who chooses a middle finger shot as his Twitter profile picture? Goodness knows I made some...
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Keys to Effective Communication for Project Leaders
A study from consulting firm FMI Corporation and PlanGrid discovered that 52% of all construction industry rework is a result of poor data...
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Protect Your Company’s Information From Cybercriminals
The internet empowers small businesses to compete, communicate, and collaborate like never before. Sadly, there are also some significant downsides, not least...
Editorial
Is it Time to Take Advantage of a Low-Interest Business Loan?
The complexities of operating a business can leave you scratching your head. As ideas churn in your mind for new equipment, business expansion or...
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When Being Busy Isn’t Always Good Business
Sometimes in the plumbing and drain cleaning industry it can seem like blasphemy to say that busy is a bad thing. But...
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Maintaining Diversified Service Offerings Keeps Workflow Steady
The more kinds of work you can do, the better. That’s the basic philosophy of ESP&P Industrial Services of Jonesborough, Tennessee, featured...
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How to Subdue the Potential Toxicity of Workplace Rhetoric
A survey conducted last year by The Harris Poll for job-search platform Glassdoor showed that 60% of 1,200 respondents felt it was unacceptable...
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3 Questions to Ask When an Employee Makes a Mistake
No employee, no human is infallible. The best companies understand this. They do their best to hire and train right so that...
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Draw Customer Awareness With Consistent Branding
One of the most interesting things I was involved in while attending college was going behind the scenes with large corporations and...
Editorial
5 Keys to Becoming an Industry Disruptor
Everyone has the potential to be an industry leader. These leaders are the ones who transform the world — who disrupt their industry...
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Getting Creative in the Business Naming Game
If you think the word “Korrect” in Korrect Plumbing, Heating & Air Conditioning is misspelled, you are, well, correct. It sticks out...
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Business Coaching Can Be the Extra Push Your Company Needs
When Lucas Elsing formed Kegonsa Plumbing in 2018, he was certain he had the technical skills to succeed.
“I was pretty confident in...
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Gaining Control Over the Fear That is a Hindrance to Business Success
We watched the Mars rover landing back in February, and the significance of the accomplishment was palpable. We could feel the historical...