Business

When Scarlett hung up the phone, she was close to tears. Even more unexpectedly, so was the customer service representative on the...

Few businesses truly understand the actual profits generated by individual sales. Most metrics for sales effectiveness are monitored by reviewing top-line revenue...

Do you ever feel like there is way too much appreciation shown in your workplace? If you said no, you’re not alone. Your...

Do you accept Bitcoin? Probably not. Few plumbers and drain cleaners take groundbreaking forms of currency, and that’s OK. However, customers do expect various payment options....

How long have you been in business? Twenty years? Perhaps 40 years or more? Apparently, you’re doing something right then. Think back to...

There was a time when Chad Porter, the owner of West Coast Hydrovac Services in suburban Vancouver, British Columbia, used to make...

A lot changed in 2020. But one of the things that remained constant is the need for a well-optimized, high-converting website. How does...

There’s a lot of emphasis these days on building a great workplace culture. Unfortunately, doing so is a lot like following through...

It used to be that the only advertising methods for plumbing and drain cleaning businesses were local newspaper slots, radio commercials, or, if...

When you first started your business, you glimpsed a future you felt confident pursuing. Maybe you had a dream so big you’d...

With one business decision, Pipe Works Services of Chatham, New Jersey, improved its customer service, increased technicians’ efficiency, boosted office staff productivity...

Company simplifies routing and invoicing Problem / Crazy Mountain Industries, a septic service company in Livingston, Montana, sought a solution that would allow it to manage...

Business Software 1 // My Service Depot Smart ServiceThe Smart Service software system from My Service Depot functions as a direct add-on to QuickBooks, adding scheduling, dispatching, invoicing and...

Customer: Hi, I’m having a problem with my bill. I’m being charged $50 more than what I expected. Could someone please help? I’m...

Imagine this scenario: A drain cleaner named Charlie runs a successful business in his hometown. Everything operates smoothly until Charlie passes away unexpectedly,...

New Year’s resolutions almost always fail. And most of the time, it’s because we don’t eliminate the barriers to our success. We might...

As a new year dawns, many small-business owners are making plans, adjusting strategies, and resolving to be as productive and as efficient...