Business

After 15 years of being someone else’s employee, Nicholas Krewson established his own company, which he has found to be both rewarding and challenging

Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.

Business owners need to monitor costs right now, and price adjustment is one way to do that. But be careful about how you approach it and don’t let it be your only strategy.

Successful companies learn to adapt to the times, and plumbing and drain cleaning companies are no exception

Be prepared to discuss pay rates when employees compare wages and come to you with questions

While the truth can hurt, everyone benefits from honest feedback

The Google algorithm has become better at recognizing images and tying them to your business and the services you provide. Since potential customers are more drawn to photos, it’s wise to take advantage.

Radiant Plumbing uses a three-phase interview procedure to ensure a good fit — both for the prospective employee and the company

PowerVac prides itself on being able to provide a solution to customers and handle all facets of the job without relying on subcontractors

Be sure to devote time to training customers as you would your employees. A well-educated customer is a loyal customer.

Recognition programs can be an effective employee-retention tool

An attention-grabbing service vehicle builds big brand recognition