Business

Becky Peltzer just got home from work when she received an emergency phone call. She needed to get back to the office right...

In a recent column, we talked about the problem with relying on Facebook and Instagram for client communication. But there’s something else...

Arizona’s Nu Flow Phoenix and Tucson boasts an impressive high-profile list of clients that include property management firms such as CBRE and...

When we were first implementing flat-rate pricing in our plumbing company, I was complaining to another contractor about the painful transition. With my...

October has been a hard month for Facebook for several reasons. One big one was the service outage that took place in...

When you started your business, you did so wanting to grow it and increase its value. No contractor starts a business with the...

If you are a drain tech reading this, I think you’ll be surprised to find what your boss is really looking for to...

According to WebMD, burnout can be defined as a form of exhaustion, typically resulting from a prolonged period of mental, emotional, and/or physical...

So that Pipe Masters of Honolulu, Hawaii, can ensure customer satisfaction and improve quality control, every customer gets a call from the...

Listening is a crucial skill for anyone who works in a customer-facing position. This is true for receptionists, it’s true for sales reps,...

As a local service business, you’re always competing for the eyes of your potential customers. With everything that’s out there — competitors,...

For many people, growth is the be-all and end-all objective after starting a business. The ultimate benchmark for measuring success. After all,...

Maybe you shared a faded futon as college roommates or a secondhand Chevy as brother and sister. Whatever the circumstances were that brought you...

Most conscious shoppers instinctively know when they are shopping to look at the best-before dates on a product before they put it...

Matthew Sadler will be moving on from his drain cleaning business in a year’s time. But he has a succession plan. His...

Material and equipment prices are going bananas. Skyrocketing. Haywire. Wacko. Whatever word you prefer, it’s out of control with no end in...

Within a year of launching his sewer and drain cleaning business, Mark Joski began to diversify. He first added excavation services and...