If you feel like an imposter at work, it’s time to reframe your mindset

Even if you’re busy with current jobs, it’s important to follow up with potential clients you gave estimates to in order to ensure the work keeps flowing

Working to eliminate every error is both impractical and unwise, so high-reliability work teams operate so that errors and surprises don’t disable them

Not everyone on your team has to come in as an expert tradesperson with a ton of prior experience. Focus on hiring quality candidates above all else.

Keith McDonald Plumbing uses a livestreaming concept to both work as well as teach young plumbers more efficiently

Keeping customer satisfaction foremost in your goal-setting is the wisest approach