Entries Tagged Customer Relations

In today's digital age, your company's online reputation matters more than ever. If you are guessing and not paying attention, that reputation can...

The effects of a natural disaster are devastating, and survivors are often left with one basic question: Where will I live now? Disaster...

Hey, did you hear that? The sound of new business circling the bowl and getting ready to go right down with a...

Something I've learned during my time in the drain cleaning business is that first impressions are lasting impressions. If you want a...

It is no secret in the financial industry that sentiment plays a huge part in whether customers will invest or not. In...

Integrity is a big issue for consumers when they hire plumbers. Unfortunately, there’s no honesty test or truth serum available to customers...

I call it the 10-minute window. That's the time you have to respond to a phone call from a customer to ensure you...

Here’s a personal story that showcases the importance of setting as well as meeting customer expectations in your business. My family recently went...

The goal of home-service companies is to get the phone to ring. We can calculate the cost to get the phone to...

There is no doubt that using automation in a home-services company can be a game changer for the office staff, the customer,...

Let’s think psychologically for a moment about the image of people and how we judge them. Even though it is sad that we...

Looking to increase your rates of customer satisfaction and retention? Ultimately, building a loyal customer base isn’t rocket science. Provide a quality...

When calling a customer who has a main drain backup, you should avoid asking them how they are doing, even though this...

Those of us who have been in the marketing industry for years throw around abstract terms like “target audience,” “market data,” “leads,”...