Soft Skills: Calling a Customer with a Clogged Drain

When calling a customer who has a main drain backup, you should avoid asking them how they are doing, even though this is a habit that we all fall into. They will either respond with, “I’ve been better” or “How do you think I’m doing? My house is flooded with waste.” Either way, the response is never pleasant. Instead, put yourself in their shoes.For this service call, you need to have a commanding voice presence that displays a matching sense of urgency while keeping your words short and to the point. For example, say something like, “This is Anthony with McVehil