Some customers won’t budge from their expectation that estimates should be free, but you should never be afraid about properly valuing your time
The author makes the case for giving clients a pipe rehab option, even if regular drain cleaning jobs for those clients are providing a lot of stable work
These 3 strategies will help you close the first sale and create loyal followers for your drain cleaning services
From the staples of cash or check to electronic transfer options like PayPal, there are a plethora of ways these days for customers to pay you for services rendered. Here’s a look at the pros and cons of each.
The value of the work you do isn’t always obvious to the public if you don’t look the part
A New Jersey contractor finds a number of operational efficiencies through use of automated customer-service software
Adding a chat service is another pathway to communicate with customers, but it needs to be done correctly
Before you can even attempt to give clients the solution they’re seeking, you have to be a company they’re willing to contact in the first place
The day-to-day grind can get you down, but as the author recounts in this story, it’s important to recognize the impact you can have on your customers
Pronto Plumbing does things differently, creating a highly structured environment that always puts customer comfort first
