Are you always on the same page as your customer when it comes to your lateral lining jobs? Consider this story from one contractor as an example of what can happen when you aren’t.This photo was a still picture of a portion of the customer's pipe. If you’ve been cleaning sewer pipes for any time at all, you’ve seen similar pipe conditions.The contractor proposed fixing the pipe, offering three options: dig it up, pipe burst, or line. A portion of the pipe farther down the line had not been fully cleaned, but was in a similar condition. The contractor was
Get on the Same Page as Your Customer
Make sure the customer’s thinking lines up with yours before a job begins. Otherwise you could be paying the price in lost revenue and a damaged reputation.
Mar 30, 2017 | by John Heisler |
