Ben Smith, owner of Marvel Sewer and Drain in the Minneapolis area, has made sure to put an emphasis on developing his employees’ skills.
“Shiny new tools alone don’t make you money,” Smith explains. “You have to put systems in place and get the right people around them. So many of us are good at the work we do but have a blind eye to everything else. It’s critically important to focus on both sides.”For example, Smith hired a company called Power Selling Pros to coach his customer service representatives. He also hired a leadership training and coaching firm called Forward
