Employee Relations Articles

A missed call is more than a phone problem, and businesses that recover the lead are the ones that turn lost inquiries into booked outcomes

After moving into Tennessee, Mark Ellefson and the Prodigy Sewer & Drain team have had to rethink pipe lining around decades-old tee fittings, turning tough jobs into training opportunities and technical advantages

Mark Ellefson is establishing Prodigy Sewer & Drain as a top trenchless services provider in Tennessee by investing in his people to create a team primed for long-term growth

A pipe lining veteran leaves a successful California operation to begin building anew in an underserved drain rehab market in Tennessee

When your most experienced technician retires, the knowledge they take with them can disrupt the whole business unless you plan now to mentor and train the next generation

Shelton Plumbing utilizes a behavioral assessment tool that has helped improve team communication and reduce conflict

Strengthen communication between dispatch and the field with leadership habits, smarter technology, and a culture that keeps your team moving together

Outsmart the common biases that can sabotage sound decision-making for your business

Shelton Plumbing’s evolution showcases real-world strategies for scaling smart, training better and keeping teams engaged

Seven steps that can help you more effectively schedule the time you have in a day

Your summer vacation reveals a lot about your company’s health and what the future might hold