In his work, Raymond Gray doesn’t shy away from what he doesn’t know. Instead he embraces it — seeking out help or learning new skills — all in the name of good customer service.
Don’t waste your time trying to attract customers with tactics based on outdated information. Here’s the latest about the types of marketing that people truly respond to.
Instead of dousing new employees’ excitement with ineffective onboarding, use data-driven techniques that boost retention rates
It’s a good way to help customers take care of their property, but make sure you also guard your own interests when selling maintenance agreements
Getting better at navigating difficult conversations with employees makes you a better leader
Pay matters to an extent but not as much as you think. The key to employee retention resides in the perks and benefits you provide that create a pleasant workplace.
If you lease some of your equipment to meet your operational needs, a usage-based structure rather than a traditional fixed-term option could be a smart way to go
A new year might have you thinking about implementing some changes to your business operations. Use these five tips to help it go as smoothly as possible.
If you still cling to the pen-and-paper method for managing much of your operations but have been thinking about incorporating the aid of computer software, here’s a rundown of different factors to consider
Determining the value of your company is complicated, but in many cases you don’t need to pay thousands of dollars for a formal valuation
A business texting tool can help you reply to customers quickly and land more jobs
Making use of the live video feature on platforms like Facebook and Instagram can help boost brand awareness and build customer trust
Want to make a great first impression with potential customers? Listen, deflect praise on others and treat every stranger with respect.
Whether you’re using data to monitor fuel usage in your fleet, stay on top of maintenance scheduling or some other purpose, the ultimate goal is improved cost savings and efficiency. Be sure you’re making the most out of it.
Good managers are critical to any organization’s success, but it’s not always as simple as promoting your top employees
You can solve the problem of lag time between services rendered and dollars in your bank account
Implementing these technologies can keep your company profitable by allowing you to closely monitor day-to-day activity