Business

Putting this magazine together every month is a team effort. The planning, editing, writing and organizing fall to me, but luckily I have...

“The worst customer service experience ever! The driver arrived an hour late for the appointment and was surly. Stay away!!!” ----- “They...

Not so long ago, workplace-based wellness programs were the hot new thing in holding down health care costs for employers. And while...

Tax season is now in full swing and it’s time for business owners to take stock of the previous year. Don’t get...

There’s more to developing happy and engaged employees than just counting steps, calories and reps.While many companies devote significant resources to employee...

Google’s Local Search Ads, or LSAs, have rolled out for plumbers in over 70 markets, but they’re still relatively new to the scene.Like...

You’re a good drain cleaning technician, so you decide to take a shot at opening your own shop. You create a business...

Every drain cleaner wants to grow their business. Sure, you may not want to grow in exactly the same way as the...

There’s no question that online customer reviews should be an essential part of any drain cleaner’s marketing efforts. In fact, experts say...

Mike worked for a medium-sized business and went to work every day happy to have a job. But he wasn’t too enthused...

Working together is a wonderful thing — except when it’s against the law. Let’s say you have a great customer base on the...

Some salespeople think that if they talk longer, they add more value or get their point across more effectively. Actually, any prospect...

When Steve Nerheim started his drain cleaning business in 2009, his first move was ordering 5,000 promotional magnets imprinted with his company...

Reading through complex insurance policies and understanding what’s covered and what’s not doesn't sound appealing. But Nicole Murray — who worked at...

You’re probably familiar with the old maxim: A penny saved is a penny earned. For small-business owners, those are words to live by. Anything...

There is power in a good quote. It's incredible how a string of words and an idea can inspire millions. Of course,...

It’s not unusual for people to accept a new job, then experience the employment equivalent of buyer’s remorse during the ensuing weeks...