Small Business Articles

As we wind down another year, many small-business owners are starting to think about the future. How will you grow your business...

Want to make the people you meet instantly feel more comfortable? Want to make the people you meet instantly feel valued and...

It’s said that when employees quit jobs, they more often leave because of bad managers rather than the company itself. And if...

The holidays aren’t always joyful. Some love the shiny baubles, togetherness, family time, all-consuming cheer and celebration. For others, it’s a reminder of family...

What’s your endgame? Maybe you’ve meticulously plotted the life cycle of your business, establishing a clear destination for yourself; or maybe you...

For the first few years you were in business, you may have done it all. You were the business. The success or failure depended...

A tough labor market is changing the dynamic between employer and employee. Jobs are a dime a dozen, making it seem like...

When you hire new team members, you have a certain set of expectations for them. Ultimately, you want them to be punctual,...

Investing in advanced technology that amps up productivity and safety is a primary focus at Seneca Waste Solutions. But it also invests...

Recently I was talking to a small-business owner and friend when the topic of volunteer time off, or VTO, came up. My...

There are many hurdles a contractor faces in this industry, or any service industry. One of the more perplexing issues that comes up...

My strangest customer service story didn’t involve a customer at all. It was a customer’s neighbor. We’ll call him Mr. Neighbor.Our customer...

The latest tool technology can help make repairing a leak or clearing a drainline easier, but it can also do the same...

It’s often said that entrepreneurs should start their companies with the end in mind. Even amidst the enthusiasm of seeing a new...