Creating a Culture of Accountability

Few people will question the importance of accountability in the workplace. Establishing it, however, is an entirely different matter. But Scott Robley suggests it doesn’t have to be that complicated. All organizations have to do is create a culture of multi-directional, continuous feedback that addresses gaps between expectations and employee performance in a meaningful and intentional way.“Continuous dialogue is the magical part of accountability,” says Robley, the director of professional services as well as a speaker, coach and master trainer at Crucial Learning (www.cruciallearning.com). “My colleague Joseph Grenny (a noted author and keynote speaker) always says you can measure the strength