A tough labor market is changing the dynamic between employer and employee. Jobs are a dime a dozen, making it seem like...
Business
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Online Exclusives
5 Tips for Effectively Leading a Crew
Whether you’ve been leading a team in the field for years or you’re new to the role, chances are you still remember...
Online Exclusives
Improving Employee Accountability
When you hire new team members, you have a certain set of expectations for them. Ultimately, you want them to be punctual,...
Editorial
Don’t Get Stuck in Quicksand
In our industry, when things get slow, you feel like you’re in quicksand. It’s like you’re moving, but you’re slowly sinking.
Maybe the...
Editorial
Why Your Business Plan Needs to Be Updated
Small businesses are forever evolving to meet the needs of their customer base and remain competitive. Determining the right approach to adapt...
Online Exclusives
4 Signs You Might Want to Stop Renting a Piece of Equipment
Equipment rental has its upsides, especially when it comes to reducing risk. However, there can be advantages to equipment ownership if you...
Online Exclusives
Managing Your Customers During the Busiest of Times
There are many hurdles a contractor faces in this industry, or any service industry.
One of the more perplexing issues that comes up...
Online Exclusives
Angry, Irrational, and Empowered: Navigating Customer Service in the Internet Age
My strangest customer service story didn’t involve a customer at all. It was a customer’s neighbor. We’ll call him Mr. Neighbor.Our customer...
Online Exclusives
Finding Success in the Search for Skilled Labor
The construction industry’s skilled labor shortage is costing it huge amounts of money.
How much exactly?In the case of equipment repair technicians alone,...
Online Exclusives
Using Technology to Enhance the Back-End Business Portion of Your Company
The latest tool technology can help make repairing a leak or clearing a drainline easier, but it can also do the same...
Online Exclusives
The 9 Signs of a Great Company Leader
Many people are good bosses. Some people are great bosses. A handful go even further: They’re phenomenal, not only because of what...
Online Exclusives
How to Develop an Exit Strategy for Your Business
It’s often said that entrepreneurs should start their companies with the end in mind. Even amidst the enthusiasm of seeing a new...
Online Exclusives
Turn Your Existing Assets Into Traveling Billboards
Radio, TV, phone book, Facebook, billboards — the options for advertising your company can be overwhelming. Why not just make good use...
Editorial
Great Customer Service Requires Great Communication Skills
Service isn’t just about what you do for your customers. It’s also about how you make them feel. Their perceptions of your...
Editorial
Are These Money Demons Haunting You?
It’s October, the time of the year when we flock to haunted houses, tell scary stories and work up creepy costumes for...
Online Exclusives
Business Insurance Shopping Tips
Business insurance is a complicated subject for even veteran business owners. Its complexity gets exacerbated because we don’t trade in it every...
Online Exclusives
Tips for Making Your Website Bio Info Attractive to Potential Customers
On our websites, in our advertisements, in our marketing messages, we all do this one thing: We talk about ourselves. And while...





