Business

The holidays aren’t always joyful. Some love the shiny baubles, togetherness, family time, all-consuming cheer and celebration. For others, it’s a reminder of family...

What’s your endgame? Maybe you’ve meticulously plotted the life cycle of your business, establishing a clear destination for yourself; or maybe you...

For the first few years you were in business, you may have done it all. You were the business. The success or failure depended...

A tough labor market is changing the dynamic between employer and employee. Jobs are a dime a dozen, making it seem like...

Whether you’ve been leading a team in the field for years or you’re new to the role, chances are you still remember...

When you hire new team members, you have a certain set of expectations for them. Ultimately, you want them to be punctual,...

In our industry, when things get slow, you feel like you’re in quicksand. It’s like you’re moving, but you’re slowly sinking. Maybe the...

Small businesses are forever evolving to meet the needs of their customer base and remain competitive. Determining the right approach to adapt...

Equipment rental has its upsides, especially when it comes to reducing risk. However, there can be advantages to equipment ownership if you...

There are many hurdles a contractor faces in this industry, or any service industry. One of the more perplexing issues that comes up...

My strangest customer service story didn’t involve a customer at all. It was a customer’s neighbor. We’ll call him Mr. Neighbor.Our customer...

The construction industry’s skilled labor shortage is costing it huge amounts of money. How much exactly?In the case of equipment repair technicians alone,...

The latest tool technology can help make repairing a leak or clearing a drainline easier, but it can also do the same...

Many people are good bosses. Some people are great bosses. A handful go even further: They’re phenomenal, not only because of what...

It’s often said that entrepreneurs should start their companies with the end in mind. Even amidst the enthusiasm of seeing a new...

Radio, TV, phone book, Facebook, billboards — the options for advertising your company can be overwhelming. Why not just make good use...

Service isn’t just about what you do for your customers. It’s also about how you make them feel. Their perceptions of your...