Business

“Ellen, call me. My team wants to know why we are changing everything. Why we are moving to a new pricing plan....

If your business is booming and you need to add staff, or you’ve had an employee resign, you face the challenge of...

Customer reviews matter — and not just for the business owner’s ego. Reviews and star ratings, posted to sites like Yelp, Angie’s...

“Are you satisfied with the service you received?”That is a tough question to ask. You’re opening yourself up to a variety of...

A lot of cleaners start out as a one-man operation and many remain one. Growth is great, but sometimes making a good...

While engineering has been my life’s work, accounting was my formal training. That’s why this time of year I’m thinking about tax...

Even though I would like to believe my company, A Royal Flush, is the perfect company, we all know there is no...

Maybe you’re weighing the pros and cons of hiring your first employee. Maybe you’ve had employees for years and have been handling...

First and foremost, they’re drain cleaners. But Lane Post and Robert Williams each understood there was a larger piece of the pie...

After a successful Wastewater Equipment (WEQ) Fair in September, the second WEQ Fair has been scheduled, this time in Texas, giving wastewater...

As we near the last month of 2016, you may be thinking about making some New Year’s resolutions. Are you looking to lose...

It’s that time of year again. The holidays, when small-business owners face myriad challenges – a slowdown and a bit of quiet, or...

As a business consultant, I see many financial reports. Most of them have a few “slinky knots” in them — accounts that are just...

We all have distinct chapters in our lives — school, careers, relationships, different cities, different goals and dreams — with a table of contents...

Another year is winding up, and of course with that comes tax time.With the annual chore of filing your personal and business...

Since mandatory retirement has long been abolished in most industries, we are living in a time in which multiple generations of employees...

You know what they say about good reputations: They take a lifetime to build but only a second to destroy. That’s true...