Key ingredients include continuous feedback and explaining the "why" behind expectations
Establishing a clearly defined training routine will get new hires up to speed faster
Employees who only put in the bare minimum effort, fulfilling their job requirements without going above and beyond, can create problems, such as not always meeting the high expectations of customers
Where is your company going and how will you get here?
Mark Ellefson set a high bar with Prodigy Plumbing and his team’s exceptional service lives up to the name
Growing your bottom line doesn’t mean you have to accept customers and jobs that aren’t a good fit for you
Listen to your team and do special things for them to help build a positive company culture
It takes deliberate effort to keep even the best team committed and enthusiastic
While sharing difficult news with an employee never gets easy, there are a few guidelines that can help make the process run smoother
Workers are burning out at record levels, but it doesn’t have to be that way
