Entries Tagged Business Strategy

If anyone doubts how investments in technology can change the trajectory of a company, consider the case of RDZ Plumbing & Drains,...

We are in an industry that is recession proof. I tell people in my industry that every day, and it's true because we...

Years before I got there, when the book production plant was relatively small, a line employee made a mistake that cost the...

When you think about your competition, you probably think about the business down the road that has outbid you a time or...

Maybe you have heard of the phrase “situational awareness” recently. It has been used here and there in different settings and maybe...

Cleaning and inspecting a clogged sewer line simultaneously may sound as improbable as an old clay-pipe lateral with no offsets. But it’s an...

It’s easy to imagine there’s no such thing as just another day at the office at Jolly Plumbing, Drains, Heating & Air. The...

As a busy business owner, you are faced with a seemingly endless list of things to do to keep your company operating...

In the seemingly neverending struggle to find quality employees in one of the tightest and most competitive labor markets in recent memory,...

The goal of home-service companies is to get the phone to ring. We can calculate the cost to get the phone to...

Delegation is an important skill for a business owner. What’s the point of being your own boss if you can’t let go...

Marketing isn’t always a priority for drain cleaners who are busy out in the field every day, trying to rack up revenue. But...

One of the most important parts of running a home-service company is finding good vendors who can supply you materials, equipment, and...

We are seeing AI technology appear in more areas of our everyday lives. Self-driving cars are getting more attention. Our phones can respond...