Some workers relish the physical nature of the job. They like to get after it. But that’s only part of the equation for a successful job, as seen with Burton A/C Heating Plumbing & More.“Guys just like to dig,” says Jim Sloup, the company’s plumbing supervisor. “But we have to make sure they are thinking about documenting everything, too. That’s a big piece of it.”For Burton, that balance — between boots-in-the-dirt work and disciplined, detail-driven processes — is exactly what’s propelling the Omaha, Nebraska, company into its next era. What started in 1989 as a plumbing, HVAC and excavation outfit
