Leslie is the owner of a drain cleaning company, a business she inherited from her father. Back in the day, her father managed a small crew and operated with handshake contracts and stacks of cash. Now that her dad has retired, ambitious Leslie sees a different future. She wants to grow her company so that she can make a fortune … and provide career opportunities for her beloved team. And she wants to build on her (and her father’s) reputation for taking great care of her customers.Leslie called me one day after reading one of my articles. She described the
