No matter how profitable your company, how many employees you have, or your legal status, your business is – for all practical...
Small Business Articles
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Strategies for Keeping the Best Employees
In addition to the national unemployment rate, the U.S. Department of Labor’s Bureau of Labor Statistics (BLS) calculates something each month called...
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Are You Competing With Your Supplier?
Recently, I ran across a pipe lining contractor who was set up by his supplier as a “sub-distributor” to his competitors. He...
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Give Your Team a Mission
“Ellen, call me. My team wants to know why we are changing everything. Why we are moving to a new pricing plan....
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Hiring Strategy: How to Play the Negotiation Game
If your business is booming and you need to add staff, or you’ve had an employee resign, you face the challenge of...
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The Trick to Getting Reviews From Customers
Customer reviews matter — and not just for the business owner’s ego. Reviews and star ratings, posted to sites like Yelp, Angie’s...
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Find Out What Your Customers Really Think of Your Service
“Are you satisfied with the service you received?”That is a tough question to ask. You’re opening yourself up to a variety of...
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Pros and Cons of Being a One-Man Operation
A lot of cleaners start out as a one-man operation and many remain one. Growth is great, but sometimes making a good...
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Get the Most Out of Year-End Tax Savings
While engineering has been my life’s work, accounting was my formal training. That’s why this time of year I’m thinking about tax...
Editorial
Addressing Your Company’s Weaknesses
Even though I would like to believe my company, A Royal Flush, is the perfect company, we all know there is no...
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Plumbing Services Provide Added Opportunity
First and foremost, they’re drain cleaners. But Lane Post and Robert Williams each understood there was a larger piece of the pie...
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The Business Owner’s Guide to Holiday Bonuses
It’s that time of year again. The holidays, when small-business owners face myriad challenges – a slowdown and a bit of quiet, or...
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Financial Management: Troubleshooting Tips
As a business consultant, I see many financial reports. Most of them have a few “slinky knots” in them — accounts that are just...
Editorial
We All Have Stories to Tell
We all have distinct chapters in our lives — school, careers, relationships, different cities, different goals and dreams — with a table of contents...










