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To drain cleaner Allen Lewerer, quality service includes helping to keep marriages happy.

There will always be competitors who cut prices and cut corners. Smart contractors fight them by focusing on customers who demand value.

The death of a 52-year-old worker in a trench collapse underscores the importance of protective measures.

A variety of common mistakes can keep you from meeting your financial goals and supporting the lifestyle you want for your retirement years.

Southern California Jetting and Plumbing Co. wins and keeps commercial accounts with quality equipment and reliable performance.

Louisville residents still remember the Friday the 13th sewer explosion in 1981 that destroyed some 13 miles of lines and left 38-foot deep craters.

Know the difference between false and real conflicts — and know how to act quickly to resolve the real ones.

At age 87, Arnie Schweiss still keeps long hours in his own drain-cleaning company — while staying competitive with investments in better technology.

Drain-cleaning contractor American Minutemen gets aggressive with branding and with Internet, direct mail and media advertising.

Cab-over service trucks owned by Pipe Wrench Plumbing are as productive on the inside as they are attention-getting on the outside.

Global positioning systems (GPS) are becoming standard and indispensable management tools for businesses that operate service and delivery fleets.

Tales of extremely challenging cleaning jobs can help contractors learn valuable lessons, avoid mistakes, and improve customer service.

An untried pipe-bursting machine enables a New York contractor to renew a sewer while a community continues to function normally during the process.

It can be a chore getting access to drains and pipes in remote locations.

It can be a chore getting access to drains and pipes in remote locations.

As you look forward to the 2008 Pumper & Cleaner Expo, remember to make a plan for the show — and to keep it reasonable in scope.

Be mindful of the hazards of route drivers using cell phones and other devices while behind the wheel.

You do have options when faced with a past-due bill for a ‘hard-case’ customer who seems completely unwilling to pay.

Business owners and employees alike can take lessons from the experience of a U.S. Navy skipper who turned his destroyer into a top-flight outfit.

Three distinct divisions help Expert Plumbing Service keep a steady flow of business in a competitive market around Chicago.