For Steve Fox, the third-generation owner of Fox Plumbing in San Diego, the GPS TrackIt technology his company uses is so much more than just a way to track service vehicles.
The technology also enables him to minimize fuel costs, increase operational efficiencies, reduce insurance premiums, resolve customer disputes over service calls, and determine if company vehicles are used improperly.The technology also enables him to put on a coaching hat — have a teachable moment with technicians and dispatchers.“It’s very easy to use,” says Fox. “You just click on the desktop app and boom, you can see everything that’s going on.
