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Acting the Part

Southern California Jetting and Plumbing Co. wins and keeps commercial accounts with quality equipment and reliable performance.

Louisville residents still remember the Friday the 13th sewer explosion in 1981 that destroyed some 13 miles of lines and left 38-foot deep craters.

Communicating Through Conflict

Know the difference between false and real conflicts — and know how to act quickly to resolve the real ones.

Still Going Strong

At age 87, Arnie Schweiss still keeps long hours in his own drain-cleaning company — while staying competitive with investments in better technology.

Marketing Makeover

Drain-cleaning contractor American Minutemen gets aggressive with branding and with Internet, direct mail and media advertising.

Cab-over service trucks owned by Pipe Wrench Plumbing are as productive on the inside as they are attention-getting on the outside.

The New Telephone

Global positioning systems (GPS) are becoming standard and indispensable management tools for businesses that operate service and delivery fleets.

Tales of extremely challenging cleaning jobs can help contractors learn valuable lessons, avoid mistakes, and improve customer service.

An untried pipe-bursting machine enables a New York contractor to renew a sewer while a community continues to function normally during the process.

Drain/Sewer Cleaning Machine Moves on Four Wheels

It can be a chore getting access to drains and pipes in remote locations.