When the first hijacked plane slammed into the North Tower of the World Trade Center at 8:46 a.m. on Sept. 11, 2001, Robert Scott, president and chief operating officer of Morgan Stanley-Dean Whitter, was at 3 World Trade Center addressing 400 members of the National Association of Business Economists.Scott evacuated the building just in time to watch a second aircraft slam into the South Tower, which housed his company offices and several thousand employees. By 9:30 he and his senior executives had convened at a backup site that became their command center. The decisions made by Scott and his team
