In 2004, master plumber Daniel Baker opened Tight Seal Plumbing in Chattanooga, Tenn., intent on providing high quality plumbing repair and service, but he soon learned there were a myriad of management responsibilities that demanded his attention.
For assistance Baker sought professional help, including a CPA firm to manage accounting, bookkeeping and payroll. There were other growing pains in those first years as well, and Baker hired a licensed master plumber and several plumbing technicians to handle the workload.
“I soon found my strength was not in management, but in serving and interacting with my customers,” Baker says. “This means being personally
