When Roger Milner was laid off from his job as a maintenance man at a church, he decided it was time to launch his own business.Before taking the job at the church in Chattanooga, Tenn., he had worked for a drain-cleaning business for three years, and as a young man he had completed a pipefitter/sheet metal plumbing apprenticeship in his native South Africa.So launching a drain-cleaning business seemed like a logical step. Although Milner had plenty of plumbing background, when he stepped out on his own he found he had much to learn about operating a business. At first, he
