Up the Learning Curve

Years after emigrating from South Africa, a Tennessee contractor finds keys to growth in a focus on customers and devotion to a franchise
Up the Learning Curve

When Roger Milner was laid off from his job as a maintenance man at a church, he decided it was time to launch his own business.

Before taking the job at the church in Chattanooga, Tenn., he had worked for a drain-cleaning business for three years, and as a young man he had...

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