Inside the March 2011 Issue of Cleaner
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![Up the Learning Curve](https://cole-cleaner.imgix.net/https%3A%2F%2Fwww.cleaner.com%2Fuploads%2Fimages%2Fcleaner201103_20.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=988c2cefdaceb374a850f59d31f418ce)
Cover Story
Years after emigrating from South Africa, a Tennessee contractor finds keys to growth in a focus on customers and devotion to a franchise
Industry News - March 2011
Industry News
Plumbing Franchises Rank Among Magazine’s Top 500; Abresist Corp. Changes Name to Abresist Kalenborn Corp.; IPR Names Vellano VP Sales, Marketing; TST Sweden Names QualJet Safety Products Distributor; Haaker, Son of Company Founder, Passes Away; Consortium Seeks U.S. Businesses for Global Projects Database
Finding the Balance
Reader Pipelines
Contractors use a variety of strategies to make sure they can carve out family time amid the heavy demands of owning a business
![Beyond ‘Three Trucks’](https://cole-cleaner.imgix.net/https%3A%2F%2Fwww.cleaner.com%2Fuploads%2Fimages%2Fcleaner201103_01.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=afbbb740aea0654c75556c4d83841a5d)
Profile
By learning to be a businessman as well as a technician, Frankey Grayton took his company to new levels of success
![Product News - March 2011](https://cole-cleaner.imgix.net/https%3A%2F%2Fwww.cleaner.com%2Fuploads%2Fimages%2Fcleaner201103_09.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=54d51b4a16aba30ca7966dff16519604)
Product News
Featured products of March
A Benefit to Smile About
Better Business
Instead of a costly dental insurance plan, a dental discount card can be an affordable way to build up employee benefit offerings
![In the Mud](https://cole-cleaner.imgix.net/https%3A%2F%2Fwww.cleaner.com%2Fuploads%2Fimages%2Fcleaner201103_17.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=337bc61240b56e2a40c4703c1bf824dc)
Tough Job
A Texas contractor uses hydroexcavation to remove compacted soil from under a swimming pool with a fractured drainpipe
![Jetting Unit Designed for Long Life and Quiet Operation](https://cole-cleaner.imgix.net/https%3A%2F%2Fwww.cleaner.com%2Fuploads%2Fimages%2Fcleaner201103_08.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=ba0aca6135cb6e065de2ac8eba5450ce)
Product Spotlight
![Efficiency Under Pressure](https://cole-cleaner.imgix.net/https%3A%2F%2Fwww.cleaner.com%2Fuploads%2Fimages%2Fcleaner201103_06.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=f0d816e0989e2df69c8306bcaf7964d6)
Money Machines
Waterblasters help a New York State contractor deliver high productivity and shorten customers’ plant shutdowns
On and Off
Safety First
You need to keep your people safe on the job. But it’s nice if they’re careful at home, too.
The Achilles Heel
From The Editor
The one insurance coverage you should have but don’t could open the door to a catastrophic loss that ruins everything you have spent years building
Armor Yourself
Money Manager
To protect against calamities that could cripple or ruin your business, you need to consider insurance that goes well beyond the obvious coverage
![Right the First Time](https://cole-cleaner.imgix.net/https%3A%2F%2Fwww.cleaner.com%2Fuploads%2Fimages%2Fcleaner201103_16.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=ca05387598bae759282669828bf95781)
Tech Perspective
Quality control is not a matter of after-the-fact checking of inspection data. It is a state of mind and an insistence on perfection as the everyday goal.