Small Business Articles

10 tips for effectively handling customer complaints

Hands-on policy helps Tight Seal Plumbing establish a solid reputation while steadily growing its customer base.

The drain cleaning industry presents opportunities for anyone who does good work and treats people fairly.

Mediation provides a private, low-cost option for resolving business disputes.

No one likes dealing with difficult customers, but if you consistently provide great customer service, hard-to-handle clients should be few and far between.

Business credit cards can be helpful – but make sure you account for the hazards.

Buyout agreements can be a safety net for you, your business and your family.