The customer is always right. Or so claims the popular, and seemingly motivational, poster so often seen in break rooms and reception areas. However, every service provider knows that the customer is not always right. In fact, sometimes the customer may be quite unreasonable. These days the motto is so deeply ingrained in the consumer consciousness that it’s both a customer expectation and the way in which a company must conduct business to remain competitive.Accepting the fact that sometimes things don’t go as planned is part of business. How a business handles a complaint is what matters most. Customers will
