It dawned on us a few years ago that for every company that contacted us for marketing, nine out of 10 were...
Entries Tagged Leadership
Online Exclusives
Fight Imposter Syndrome
There’s an insidious virus infecting the American workplace and it doesn’t start with a C and end with 19.
It’s called imposter syndrome,...
Online Exclusives
How to Pick Great Team Leaders
Few things will doom a project faster than poor leadership. Without a respected captain at the helm, teams can easily be riven...
Online Exclusives
Normalizing Deviant Safety Practices Is an Accident Waiting To Happen
In January 1986 a significant and tragic event happened that was completely preventable. The space shuttle Challenger exploded 73 seconds after taking...
Editorial
Executive Coaching Creates Leaders in Your Plumbing and Drain Cleaning Business
Executive leadership coaching has gained popularity in the past few decades, and many people wonder exactly what it is and if it’s...
Online Exclusives
The Dos and Don’ts of Documenting Employee Behavior
One of the most important aspects of managing employees is keeping careful records of their workplace performance, specifically documenting any behavioral issues...
Online Exclusives
A Look at the Quiet Quitting Phenomenon
If you have your finger on the pulse of the American workplace, you’ve probably heard the phrase “quiet quitting.”
To call it a...
Online Exclusives
Learning How to Become a Better Team
My daughter was listening to music the other day and a song came on by Miranda Lambert called “The House that Built...
Editorial
7 Steps for Promoting Employee Engagement
“They’re here, but they’re not here. My staff isn’t committed, and it’s obvious to me and to our customers. We’re in trouble.”
“To...
Online Exclusives
How Being Too Busy Can Be Bad Business
Having a busy business schedule is often seen as a badge of success. According to a study conducted by the Journal of...
Online Exclusives
Taking On Your First Project Management Job
When a motivated technician wants to take their career to the next level, that typically means they want more responsibility, more pay,...
Editorial
Get Out of the Way
When a business is growing, it can be hard for the owner to delegate more responsibilities to employees. The entrepreneurial spirit that drives...
Online Exclusives
Follow These Steps if Your Company Runs Into an Emergency
I started in the trades in 1997, working as a drain technician for a national plumbing company whose claim to fame was...
Editorial
Tapping Into the Power of Your Crew’s Potential
When I needed someone to head the new crew, I immediately thought of you, Tom. You learn quickly, you work hard, and you’re...










