Many companies invest heavily to improve the customer experience but sideline employees who are responsible for delivering that experience. What some business...
Employee Articles
Online Exclusives
Pfister Prepares Second Season of Online Docuseries
Pfister is preparing to launch a second season of its online docuseries “American Plumber Stories.”The bi-weekly series, hosted by country music entertainer...
Online Exclusives
Mud Mixing Unit Makes HDD Operators’ Work Easier
Jeff Seidl firmly believes that investing in good equipment helps attract and retain employees as well as boost his bottom line through...
Online Exclusives
How to Ensure a High Appraised Value for Your Business
When you started your business, you did so wanting to grow it and increase its value.
No contractor starts a business with the...
Online Exclusives
Recognizing the Signs of Employee Burnout
According to WebMD, burnout can be defined as a form of exhaustion, typically resulting from a prolonged period of mental, emotional, and/or physical...
Online Exclusives
5 Ways to Shake Up Your Safety Training
At 20-years-old, Regina McMichael’s husband died after falling off a roof at a job site where he was working. That was the...
Online Exclusives
Pfister Launches Docuseries to Inspire Next Generation of Plumbers
Pfister has launched a new docuseries that it hopes can be a valuable workforce development tool for the plumbing industry.
The bi-weekly digital...
Online Exclusives
How to Keep Your Crew Fresh and Focused
Most conscious shoppers instinctively know when they are shopping to look at the best-before dates on a product before they put it...
Online Exclusives
Have You Been ‘Ghosted’ by a New Employee?
The Urban Dictionary describes ghosting as “the act of suddenly ceasing all communication with someone the subject is dating, but no longer...
Online Exclusives
Managing Non-English Speaking Employees
We’re in the middle of a labor shortage.
With more jobs than workers, companies are increasingly willing to hire anyone who’s willing to...
Online Exclusives
Tips to Improve Your Hiring Process
Hiring is one of the biggest pain points for plumbing and drain cleaning companies.
How do you find someone who takes the job...
Online Exclusives
Don’t Let Office Chaos Chase Away Your Best Technicians
There are two parts to a plumbing and drain cleaning organization — the business office and the field staff.
Each area is important and...
Online Exclusives
Fostering Employee Longevity: “They’ve Been With Us for 20 Years”
There’s a lot that goes into running a successful wastewater inspection operation. The dangerous work requires energy, patience and skill. It requires...
Online Exclusives
7 Safety Tips to Protect Workers in Summer Heat
Summer is a great time for business, but a brutal time for workers. Excessive heat and sun exposure pose significant dangers, such...















