Chris Reynolds became an employee of Hall’s Plumbing in Sacramento, California, 16 years ago and essentially ran it for a decade before he and his wife Jennifer bought it outright five years ago. Since then, extended Reynolds family members have joined him in the business.
“Shortly after I took over, company employees were me, my brother Jason and his friend Troy,” Reynolds says. “Today, we have 24 employees and 11 of them are family, including cousins and in-laws.”
But Reynolds is a big believer in thorough employee training to establish a level of competence across his workforce and establish a standard of
