Steve Huff is president of Steve Huff Plumbing in Kingsport, Tennessee, a company built on customer satisfaction. Founded in 1975, Huff was...
Employee Relations Articles
Online Exclusives
Hire the Right People
Hiring the right people is as important as having a solid business plan, buying the right equipment and treating customers right. You...
Online Exclusives
5 Steps of Successful Team Building
The NFL has 32 teams, not groups. Teams. All teams are groups, but not all groups are teams. Calling a group a...
Editorial
Employee Retention Isn’t About Money
Here’s an interesting factoid to chew on the next time your organization loses a great employee: Contrary to popular belief, it’s usually...
Online Exclusives
Is Body Art OK For Your Workforce?
When I was a kid, the only person I could name who had a tattoo was Popeye the Sailor Man. Back then,...
Online Exclusives
Prevent Employee Vacation Scheduling Nightmares
As an employer, it is important for you to give your team members time off. They need some extended break periods to...
Online Exclusives
7 Ways to Build a Team Mentality
Your technicians work best when they are working together – not acting in self-interest but in a spirit of teamwork, communicating, collaborating and...
Editorial
Build The Best Pipe Rehab Team
Owning a pipeline rehabilitation and inspection business can be fun and rewarding. I have been involved in building — or helping build...
Editorial
Be A Better Boss
Do you ever feel overwhelmed as a manager? Being overburdened by the responsibility of having to figure out what others want and...
Editorial
Solve Employee Engagement Issues
Did you know that only a fraction of your staff bring their “A Game” to work every day? According to companies like...
Editorial
Battle Burnout
Greg wasn’t happy at work. It wasn’t that he hated his job or anything like that. His co-workers were fine and he...
Editorial
Know the Type
Excellent communication skills are critical in today’s business world. People are regularly asked to do more with fewer resources while also dealing...
Editorial
What Leadership Is Not
Bradley was failing, and failing badly.Not only did the members of his team avoid him in the shop and never stop by...
Editorial
Focus on Your Strengths
Ever had more work than you had time? Ever felt that with ever decreasing budgets and no ability to hire new help...













