Milwaukee plumber recounts time local TV station performed ‘sting’ operation to assess how honest companies were with customers
You don’t necessarily have to service every customer immediately, but you should keep in mind the tight window you have to respond before they decide to go to a competitor
An easy path toward a disgruntled customer is not having all members of your team on the same page and failing to meet the standard of service the customer believes they’re going to receive
Six easy ways you and your team can pull in and keep customers long-term
Automation is convenient and can save time but be careful about how exactly you are deploying it within your company
Customers will quickly make a judgment based solely on your appearance, no matter how capable you are
Even though it is a regular occurrence for you, it’s important to match a customer’s sense of urgency
Growing your bottom line doesn’t mean you have to accept customers and jobs that aren’t a good fit for you
Standard thinking is that busy equates to success, but it can actually be detrimental to your company’s long-term prospects