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Be clear and concise with all of your brand and safety communication, and keep in mind that English could be a second language for some of your customers and employees

You’re likely already competing against enough legitimate companies in your service area for visibility on internet business listings and don’t want your ranking position further hurt by spam. Here’s what you can do about it.

Consistently highlighting your company’s expertise will gradually build your reputation over time, helping to keep you in the public eye and leading to more customers coming on board

Milwaukee Tool’s M18 Drain Snake has been Timothy A. Giard & Son Plumbing & Heating’s go-to tool for clearing small drainlines

Rather than use exit interviews to glean insights from departing employees, consider taking a more proactive approach with ‘stay’ interviews

When you’re hesitant to buy new equipment outright, a rental-purchase option can help you meet your immediate needs while reducing the amount of risk you take on

While a quick run at a clog with a cable machine may seem like the best economical choice for the discerning customer, it may not be the best…

The author recounts a story from earlier in his career that provides some good lessons on how to approach a service call

The industry trade show will now take place May 3-6 at the Indiana Convention Center

Knowledge blindness could be hurting your team and business

If directional drilling is among your service offerings, here are some tips for handling fluid system maintenance — mixers to reclaimers — so you can maximize your drilling efficiency

Undercarriages are one of the more costly parts of an excavator to repair and replace. Contractors can save a lot of money and downtime by ensuring…

As a business owner, when you start making plans for the coming year, it’s important to step back and take a long, honest look at the state of your…

The next episode of Milwaukee Tool’s Pipeline series is scheduled for Oct. 15 at 5 p.m. CDT. The series takes a closer look at the newest equipment…

Strategies targeted at improving the customer experience don’t have to equate to higher expenses

A roundup of recent industry news exclusively for sewer and drain cleaning professionals

Revolutionary cutting tool makes short work of tough clogs in drainlines

HotJet USA skid-plate Load ‘n Go series jetters are custom from the ground up. Manufactured to customer specifications, HotJet USA builds its “power…

Browse the latest products exclusively for the sewer and drain cleaning and inspection industry

Having a solid system in place to keep track of parts and tools can have a tremendous effect on your bottom line